We’d like to provide an update regarding the ongoing service disruptions affecting our Canadian users. This issue has been present for roughly a year, and despite extensive investigation and testing, we have not yet identified a permanent fix. Unfortunately, this means the disruptions will continue for the foreseeable future.
At this time, the workaround remains essential to maintaining stable service. Please ensure that you—and any **new Canadian users you bring on board—**are fully set up with the workaround and carefully follow all directions provided by our support team. Failure to do so will likely result in service problems or disruptions.
We understand this situation is frustrating, and we share that frustration. While we continue exploring long-term solutions, it’s important that all users follow the current guidance so that the service remains as reliable as possible. Your cooperation makes a significant difference and helps minimize the impact for everyone.
If you have any questions or need assistance, please reach out to Terry via chat, ticket, or email.
Thank you sincerely for your patience, understanding, and continued support.
*The knowledge base section contains a guide with a workaround. You must be logged in to view it.
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