Dear Users,
Please accept our sincerest apologies for the inconvenience. We truly appreciate your patience as we troubleshoot this issue.
We have identified that old session data is likely causing the problem. Fortunately, you do not need to uninstall the app to resolve it. However, please note that if you are using app versions more than 2–4 years old, they may be obsolete and could interfere with our troubleshooting or stop functioning entirely. If you are on an older version, please let us know so we can adjust our approach and ensure a successful fix.
We will update our knowledge base with the solution so everyone can access it. Please be reminded that you must log in to your account first to view the instructions.
https://skylinesoftware.net/index.php?rp=/knowledgebase
Thank you for your understanding.
Terry and the Team